Shipping Policy

This Shipping Policy is designed to ensure that you are fully informed about our shipping procedures and delivery expectations. By placing an order with Veliora Studio, you agree to the terms outlined below. We are committed to providing a smooth and reliable shopping experience for all our customers.

Shipping Fees

We believe in transparent pricing. There are no hidden charges—any applicable shipping fees and taxes will be clearly displayed at checkout before you complete your purchase.

Delivery Area

We currently deliver exclusively to customers located in mainland France. At this time, we do not offer international shipping.

Estimated Delivery Times

• Order Processing: 1–3 business days (Monday to Friday)

• Shipping Time: 6–18 business days (Monday to Friday)

• Estimated Total Delivery Time: 7–21 business days (Monday to Friday)

Please note that these delivery times are estimates and may vary depending on your location, customs clearance, carrier delays, weather conditions, public holidays, or other unforeseen circumstances beyond our control.

Orders placed on weekends or public holidays will be processed on the next business day.

If you have any questions regarding your shipment, please contact us at contact@veliorastudio.com.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. This allows you to monitor your shipment in real time through our delivery partners until it reaches your address.

Shipping Address

Please ensure that your shipping address is accurate before placing your order. Once an order has been dispatched, we are unable to modify the delivery address.

Order Cancellations

If you wish to cancel your order, please contact us within 12 hours of placing it. We can only cancel orders that have not yet been processed for shipment.

If your order has already been shipped, please refer to our Refund Policy for return instructions.

Damaged or Missing Items

Please inspect your package upon delivery.

If your package arrives damaged:

• If possible, refuse the delivery and contact us immediately.

• If the package was delivered in your absence, contact us as soon as possible at contact@veliorastudio.com.

If you receive an incorrect item or an item is missing from your order, please contact us immediately so we can resolve the issue promptly.

Customer Support

Our customer support team is available:

Monday to Friday: 9:30 AM – 7:00 PM (local time)

Closed on weekends and public holidays.

You can contact us anytime at:

Email: contact@veliorastudio.com